Shopping:
1. How do I make a purchase?
Browse through our shop section. Once you have found an item, click on the 'Add to Cart’ button below each item directly or you can click “Add to wish list” and save your favorite items, from there you can click “move to cart”. Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. You can use the 'Remove Item' link to delete items from your shopping bag. If you wish to continue browsing, click on the 'Continue Shopping' button. To complete your order, click on 'Proceed to Check Out' button.
2. Do I need to set up an account to place an order?
3. I´ve Forgotten my password. What should I do?
If you have forgotten your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.
Payment:
1. What are the accepted payment methods for domestic transactions?
We accept the following modes of payment for domestic transactions:
- Credit cards - Mastercard, Visa and American Express
- Net Banking - all major banks
- Debit Carts - all major banks
- Wallets
Bank transfers are accepted upon special request.
If you are not able to make a payment via the above listed methods, please send us an e-mail at help@jashmikatrends.com and we will send you options to pay.
2. Is it safe to use my credit card online at Jashmika?
At Jashmika, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop
3. What if my card has been charged multiple times for the same order?
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, Contact us or write to us at help@jashmikatrends.com and we will resolve it for you within 48hrs
Our help team is available from morning 9.00 am to 10.00 Pm IST
Delivery:
1. When will I get my order?
We process your orders within 24 hours and ship them via our trusted logistic partners. Any order placed shall be delivered to you within 4-5 business days.
2. How do I track my order?
Once your order is shipped, courier partner name is sent to you via email. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
3. What are the delivery charges?
- We offer free shipping for all domestic orders above INR 10,000.
For orders that do not qualify for free shipping, a base charge of Rs. 100 is levied.
4. Who will deliver my order?
Our delivery partners will attempt to deliver the package thrice before they return it to us.
Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.